Missed Appointments

When you book an appointment, that time is set aside for you - and ONLY you. I never double book and I always try to be ready for you when you arrive. In return, I ask that you keep your promise and show up for your appointment on time.

Please understand that massage therapists only get paid when they deliver a service... therefore missed appointments are costly and prevent me from catering to other clients.

That said, the policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 12 hours in advance, you will be required to pay a flat rate of $50.00.

Cancellations

In the event that you unable to keep your scheduled appointment, please contact us by phone at least 12 hours prior to your appointment. If you wake up feeling unwell on the day of your appointment - text or call (leave a voicemail if necessary) as soon as possible and you will not be charged.  Email will not be accepted for cancellations. If I do not hear from you within this timeframe, and you do not keep your appointment, the above policy will be applied. The late fee of $50 will have to be paid before you can book another appointment.

Note: I recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) so there may be exceptions to the policy (but it is your responsibility to let me know as soon as you know you cannot make your scheduled appointment so that I can attempt to refill that time slot).

Receipts

Printed receipts can be provided upon request, but are usually emailed directly to the patient.  These are always made out in the name of the person who is having the treatment.  These are dated for the day the treatment is provided -- no post or pre-dating of receipts will ever occur.  Gratuities for the therapist are not accepted, but if you insist, the receipt will show the charge for the treatment only, not the gratuity, if any is provided.